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Covid-19 updates for customers

How ScarletterDesign is adapting to Covid-19

ScarletterDesign works with a fulfillment partner to ship our orders. We’re in regular communication with them for the latest updates of what’s going on. 

Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you. 

Your support means a lot to us, especially during this time. Stay safe and take care of yourselves.

 

 

Information regarding Covid-19

The global social distancing measures are affecting our store as well which means order fulfillment and shipping is taking more time than usual.

Our standard fulfillment estimate of 2-7 business days is currently closer to 2-9 business days depending on the product.

We’re actively communicating with our fulfillment partner and following the latest news on Covid-19.

This is a difficult time for everyone and we thank you for your patience. Health is the number one priority right now, so stay safe.

 

 

Order delays during Covid-19

The team at ScarletterDesign wanted to take a moment to say thank you to everyone who's been showing support to our business in this challenging time.

For weeks now, the entire world is adapting to a new normal. It has been difficult for us to deal with the changes, and we're hoping it'll be over soon.

We're staying in touch with our fulfillment partners about fulfillment and shipping delays.

Here are the fulfillment estimates we are currently looking at from EU warehouses:

  • Posters, Canvas: 2-5 business days
  • Mugs: 2-5 business days
  • Phone Case: 2-5 business days
  • Framed Poster: 2-5 business days
  • T-shirts, Tank-Tops, Hoodies, Sweatshirts, Tote Bags: 2-7 business days
  • Flip-Flops2-5 business days
  • Pillows: 2-7 days
  • Socks: 2-5 business days
  • Embroidery: 2-7 business day

- From USA or Mexico warehouse:

  • Posters: 2-5 business days
  • Canvas: 2-5 business days
  • Mugs: 2-5 business days
  • Phone Case: 2-5 business days
  • Framed Poster: 2-5 business days
  • T-shirts, Tank-Tops, Hoodies, Sweatshirts, Tote Bags: 4-9 business days
  • Flip-Flops: 3-6 business days
  • Pillows: 7-12 business days
  • Socks: 3-6 business days
  • Embroidery: 2-7 business day

We know this isn't what you are used to, so we are grateful for your patience as you continue coming back to our brand and enjoying our products.

Some good news is, we now have more time to focus on some exciting designs / products we previously simply didn't have time for.

Stay tuned for more additions to our collection! Thanks again, and, most importantly, stay safe.

 

 

Are there any countries you don't ship to because of Covid-19?

We don't ship to the following countries: Algeria, American Samoa, Angola, Argentina, Azerbaijan, Bahamas, Bahrain, Bangladesh, Benin, Bermuda, Bolivia, Botswana, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Egypt, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guinea Bissau, Guyana, Haiti, Honduras, India, Iraq, Ivory Coast, Jamaica, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nigeria, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rep. Of Congo, Rwanda, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sri Lanka, St Martin, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Timor-Leste, Tonga, Tunisia, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, Zimbabwe.

We have started shipping to Antigua and Barbuda, Aruba, Barbados, Belize, Bosnia and Herzegovina, China, New Caledonia, Nicaragua, Moldova, Montenegro, and Trinidad and Tobago.

Our carriers will let us know when service will resume, or whether there are more disruptions. Colombia is accepting mail again, so service has resumed.

 

Updated on August 9, 2020